- Thank you from the bottom of my heart! I'm only hoping that I can spread the word enough to bring you more business. It's the least I can do for all you've done for me!
- Jen at Canine Rehabilitation recommended you because of the quality of your products and your customer support. Spunky and I are glad we took her advice.
- He is very happy and I would like to thank you for making his chair. I am so glad that I was told about your website.
- Thank you so much for giving Frankie back his life. He is a different dog now. He goes camping with us, for walks and is just living again. We are so happy.
Doggon' Wheels - Questions and AnswersWheelchairs are commonly used by pets that have difficulty or are unable to walk on their own due to paralysis, hip dysplasia, degenerative myelopathy, arthritis, spinal cord trauma, disc disease, amputation or other conditions that affect the rear legs. If your pet is not able to lead an active lifestyle due to its disabilities, then a wheelchair might be the perfect help for giving him or her the freedom they long to have. Pets using wheelchairs need to have reasonably strong forelimbs, this is what helps them to "walk". (Your pet should be able to walk using the front legs without falling forward, stumbling, etc, unless this is caused by a long period of inactivity.) Pets that have weakened forelimbs or were not very active before the onset of their disability may be better helped with a support slings. With the help of a pet wheelchair, your pet will be able to enjoy many of its favorite activities... walking, running, playing fetch, the possibilities are endless!
Please note: We're here to help you help your pet. If you have any concerns or questions regarding caring for your pet, please ask them as well. If we do not know the answer, chances are we can point you in the right direction.
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- My pet has some use of the rear legs; will using a wheelchair encourage him/her to not use the rear legs?
- Will my pet be able to urinate/defecate while in its wheelchair?
- Can other pets besides dogs use a pet wheelchair?
- What if my pet is weak in the forelimbs?
- Why do you need measurements if the wheelchair is adjustable?
- How will I know if my pet is fitted in his/her wheelchair properly?
- Can my pet lay down or sit while in the wheelchair?
- How long will it take to build my pet's wheelchair?
- How long will it take for my pet to adjust to using his/her wheelchair?
- What if I have other questions regarding DOGGON' WHEELS products?
Absolutely NOT! Pets that have limited use of the rear legs benefit by using the wheelchair as they enable the pet to exercise for a longer duration of time and more intensely. If your pet has a degenerative condition, it is best to use a wheelchair before your pet loses its ability to walk on its own. This will keep your pet in better physical condition. Wheelchairs also make an excellent rehabilitation tool- if your pet is recovering from surgery call to ask about our leasing option for use during rehabilitation.
2. Will my pet be able to urinate/defecate while in its wheelchair?
Yes! Our saddle support system is designed to allow your pet to urinate and defecate while in the wheelchair or when used separately.
3. Can other pets besides dogs use a pet wheelchair?
Yes. Cats can use our pet wheelchairs as well. Have another pet you' re considering a pet wheelchair for? Call us. We will be happy to see what we can do to help as we have built wheelchairs for other pets as well such as cats, ferrets, goats and rabbits.
4. What if my pet is weak in the forelimbs?
If your pet is weak in the front legs and just needs your assistance for short walks, or help going up or down stairs, we also sell the support slings separately. This is ideal for giving an older pet just the right amount of assistance.
5. Why do you need measurements if the wheelchair is adjustable?
We use the measurements to build a wheelchair that provides a custom fit tailored to your pet. Measurements are not always accurate, which is why we allow for adjustments that can be easily made. If we feel your measurements are out of proportion for the weight and breed of your pet, we may ask you to re-take them in order to provide your pet with the best possible fit. Click HERE for measurement taking photos.
6. How will I know if my pet is fitted in his/her wheelchair properly?
We will send you complete instructions, including step by step photos. We also will evaluate any photos you care to send of your pet in his/her wheelchair - this is done as a courtesy for our customers. If you have any doubts about the correct fit of your pet's wheelchair, take advantage of this free service. Click HERE for measurement taking photos.
7. Can my pet lay down or sit while in the wheelchair?
Some smaller dogs can lie down while in their wheelchair, however, all pets must be taken out of the wheelchair to rest... Additionally, we recommend that you never leave your pet in the wheelchair unsupervised.
8. How long will it take to build my pet's wheelchair?
Normally it takes 2-4 days to build your pet's regular wheelchair plus shipping time. Quad Chairs or front end extensions may take up to 2 weeks to complete. This time varies based on the number of orders to be filled. Because we feel each pet is equally important, orders are made in the order in which they are received, no exceptions.
9. How long will it take for my pet to adjust to using his/her wheelchair?
Most pets adapt quite readily to the freedom a wheelchair provides them, the time each pet takes to adapt to using the wheels varies - some pets take to using the wheelchairs instantly, others may need a few days to adjust and occasionally there are pets that need even longer which is why we have a 30 day trial period for your pet to test drive the wheelchair.
10. What if I have other questions regarding DOGGON' WHEELS pet wheelchairs or products?
Please ask them! We want you to make an informed decision as this an investment in your pet's health. Our qualified staff is available to answer your questions Monday- Friday, 11 AM to 7 PM Central Standard Time. You can e-mail your questions to us at: firstname.lastname@example.org
(NOTE: E-mail is often answered after hours and on days we are closed.)